Step by step guide showing how to submit a Support Ticket to request support from scraping solutions cloud job.
Please note that this article explains how to submit a support ticket for a data extraction job currently set up within the Scraping Solutions cloud portal. If you need support for a different product, please click the button below to find the best way to request assistance.
Login to our cloud portal, If you don't have login details, please see this article here.
You can go to a Support Ticket area by clicking on Help Center and then selecting Support Tickets from the next page.
You can also click Support -> My Support Tickets from the top menu.
You will be brought to the following page where you can also view any Support Tickets you currently have open. Just Click Open a New Support Ticket to create a new support ticket.
You will now be on the Open New Support Ticket page where you will want to do the following
Enter a brief subject line
Choose from Sales, Support, or Other from the drop down menu
Leave a decrption of your problem in the provided box
Then Click Create Ticket and one of our Support Staff will get right with you!
You can check the status of the support ticket you currently have open and be able to see if a Support member has replied to you Ticket.
If you click on your Ticket Title you will be able to see any replies from the staff regarding the ticket. You can also add a reply back if you have anymore questions or concerns by Clicking either of the Add Reply buttons and a pop up window will you provide you a field in which to leave your reply.
When your Support issue has been resolved please click the Resolve Ticket box. A pop up box will appear and you will be able to let us know how well we did in resolving the issue, the resolution, and a description.
