---
title: "Submitting a Data Extraction Job Support Ticket"
url: https://help.scrapingsolutions.com.au/en/articles/2303839-submitting-a-data-extraction-job-support-ticket
collection: "General"
updated: 2026-02-28
language: en
---

# Submitting a Data Extraction Job Support Ticket

Step by step guide showing how to submit a Support Ticket to request support from scraping solutions cloud job.

Please note that this article explains how to submit a support ticket for a data extraction job currently set up within the Scraping Solutions cloud portal. If you need support for a different product, please click the button below to find the best way to request assistance.  
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[View My Support Options](https://help.scrapingsolutions.com.au/en/articles/10009812-contacting-support.md)

# Step 1

Login to our cloud portal, If you don't have login details, please see this article [here](https://help.scrapingsolutions.com.au/guides/cloud-portal/setting-up-your-cloud-portal-account).  
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# Step 2

 You can go to a Support Ticket area by clicking on **Help Center** and then selecting **Support Tickets** from the next page.  
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You can also click **Support** \-> **My Support Tickets** from the top menu.  
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![](https://staticfiles.gleap.io/helpcenter/69a272fcabe185374563fd33/20260228053325_9283.png)

# Step 3

You will be brought to the following page where you can also view any Support Tickets you currently have open. Just Click **Open a New Support Ticket** to create a new support ticket.  
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![](https://staticfiles.gleap.io/helpcenter/69a272fcabe185374563fd33/20260228053325_6073.png)

# Step 4

You will now be on the Open New Support Ticket page where you will want to do the following 

1.  Enter a brief subject line
    
2.  Choose from Sales, Support, or Other from the drop down menu
    
3.  Leave a decrption of your problem in the provided box
    

Then Click **Create Ticket** and one of our Support Staff will get right with you!  
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![](https://staticfiles.gleap.io/helpcenter/69a272fcabe185374563fd33/20260228053325_9683.jpg)

#  Step 5 

You can check the status of the support ticket you currently have open and be able to see if a Support member has replied to you Ticket.  
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![](https://staticfiles.gleap.io/helpcenter/69a272fcabe185374563fd33/20260228053325_9899.png)

# Step 6

If you click on your Ticket Title you will be able to see any replies from the staff regarding the ticket. You can also add a reply back if you have anymore questions or concerns by Clicking either of the **Add Reply** buttons and a pop up window will you provide you a field in which to leave your reply.    
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![](https://staticfiles.gleap.io/helpcenter/69a272fcabe185374563fd33/20260228053325_0238.png)

# Step 7

When your Support issue has been resolved please click the **Resolve Ticket** box. A pop up box will appear and you will be able to let us know how well we did in resolving the issue, the resolution, and a description.  
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![](https://staticfiles.gleap.io/helpcenter/69a272fcabe185374563fd33/20260228053324_3294.png)

#   
Next Article

[Creating a New Cloud Data Extraction Job](http://help.scrapingsolutions.com.au/guides/cloud-data-extraction-jobs/creating-a-new-cloud-data-extraction-job)