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Contacting Support
Contacting Support
Darren Steddy avatar
Written by Darren Steddy
Updated over a month ago

We take pride in our support and strive to provide the best support you can find from any company online.

Heads up! Our chat support is off-duty from 8:00 AM to 12:00 PM (Mountain Time). Even we need breaks to recharge! ☕

Outside this window, we reply faster than a squirrel on espresso—just a few minutes! On weekends, we respond quicker than your morning coffee—1-2 hours max!

Please see the below support options that's available for you.

Live Chat Support Options (Quickest)

Live Chat Support via Leads Reacher CRM

  1. Click on the chat window in the bottom right-hand corner at https://app.leadsreacher.com
    ​

  2. Click Send us a message to contact us with a new inquiry.
    ​

  3. Someone from our team will be in touch shortly to answer your query or provide an update on your request. We typically respond to most support queries within a few minutes, often in under 30 minutes.

  4. When the support team replies, you will receive a pop-up notification as well as an email. If you prefer, you can communicate via email, and all chat history will appear the next time you log in to Leads Reacher.
    ​

  5. You can also view any past messages in the Messages section of the live chat.
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Live Chat Support via Scraping Solutions Website

  1. Click on the chat window in the bottom right-hand corner at
    ​https://www.scrapingsolutions.com.au
    ​

  2. Click Send us a message to contact us with a new inquiry.
    ​

  3. Someone from our team will be in touch shortly to answer your query or provide an update on your request. We typically respond to most support queries within a few minutes, often in under 30 minutes.

  4. When the support team replies, you will receive a pop-up notification as well as an email. If you prefer, you can communicate via email, and all chat history will appear the next time you log in to Leads Reacher.
    ​

  5. You can also view any past messages in the Messages section of the live chat.
    ​


    ​


​

Live Chat Support via Leads Reacher Website

  1. Click on the chat window in the bottom right-hand corner at
    ​https://leadsreacher.com/
    ​

  2. Click Send us a message to contact us with a new inquiry.
    ​

  3. Someone from our team will be in touch shortly to answer your query or provide an update on your request. We typically respond to most support queries within a few minutes, often in under 30 minutes.

  4. When the support team replies, you will receive a pop-up notification as well as an email. If you prefer, you can communicate via email, and all chat history will appear the next time you log in to Leads Reacher.
    ​

  5. You can also view any past messages in the Messages section of the live chat.
    ​

Live Chat Support via Scraping Solutions Cloud Portal

  1. Click on the chat window in the bottom right-hand corner at
    ​https://app.scrapingsolutions.com.au
    ​
    ​

  2. Click Send us a message to contact us with a new inquiry.
    ​

  3. Someone from our team will be in touch shortly to answer your query or provide an update on your request. We typically respond to most support queries within a few minutes, often in under 30 minutes.

  4. When the support team replies, you will receive a pop-up notification as well as an email. If you prefer, you can communicate via email, and all chat history will appear the next time you log in to Leads Reacher.
    ​

  5. You can also view any past messages in the Messages section of the live chat.
    ​

Phone Call Support Options

Leads Reacher Support Call

If you like to schedule a call to speak to someone about Leads Reacher in general with or without screen sharing you can do that by clicking on the following button.

Schedule A Leads Reacher Support Call

Scraping Solutions Support Call

If you like to schedule a call to speak to someone about Scraping Solutions products or service in general with or without screen sharing you can do that by clicking on the following button.

Scraping Solutions Support Call

Done For You Service (DFY) Support Call

If you like to schedule a call to speak to someone about our Done For You SMS & Voicemail Campaigns + Appointments Booking with or without screen sharing you can do that by clicking on the following button.

DFY Basic / Premium Plan Support Call

Justin Chamness Support Call

If you like to schedule a call to speak to someone about your Justin Chmaness Account with or without screen sharing you can do that by clicking on the following button.

Schedule A Justin Chamness Support Call

Call Us Now

Contact us by dialing one of the following numbers to get in touch with our team.

​US Customers : (917) 997-4783
​Australian Customers : 03 9088 1346​

Rest of the world : +1 (917) 997-4783

Other Support Options

Non Urgent Email Support (Under 24 hours)

For non-urgent support regarding Leads Reacher or any other Scraping Solutions product, please email us at [email protected] - We aim to respond within 24 hours, but in most cases, we reply within a few hours.

Submit A Data Extraction Jobs Support Ticket (Under 48 hours)

If you like to submit a support ticket for a data extraction job currently set up within the Scraping Solutions cloud portal please click on the button below. - We aim to respond within 48 hours, but in most cases, we reply within 18 hours.

Submitting a Data Extraction Job Support Ticket

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